How much will 60 seconds cost me?

Work is boring, this is a statement of fact.  There is no one to talk to or have any fun with so I turn to the  internet on my cell phone during my breaks.  Last month my bill was a little bit high so I wanted to call verizon to determine how much using the internet was costing me.  

Here is how my conversation with verizon wireless guy, Jeff, went...

Me: Hi, I'm calling because I want to know how much it is costing me to use the internet on my phone.

Jeff: They charge by minutes.

Me:  Ok well how much does a minute cost?

Jeff: I don't think you understand, they go by minutes.

Me: Um... well how much am I being charged for those minutes?

Jeff:  When you use the internet they charge minutes.

Me: HOW MUCH IS A MINUTE???

Jeff: A minute is 60 seconds.

(at this point I was dumbstruck)

Me: I know HOW LONG a minute is.

Jeff:  Let me explain this again, try to keep up.  They charge you out of the minutes on your calling plan instead of a by data usage.  Do you think you understand now?

Me:  Great, thank you. Click.

Seriously?